• Home
  • |
  • Blog
  • |
  • Michelle Villatoro: The Hospitality Mindset: Her Secrets to Building Thriving Cultures /Ep 3343

About Michelle Villatoro

Michelle, the CEO and founder of Just Think Hospitality, INC., is a highly regarded speaker, leadership expert, facilitator, and executive coach with over 20 years in organizational development and 10 years as a certified executive coach. She specializes in integrating leadership coaching, hospitality principles, and values-based solutions to upskill teams and cultivate award-winning workplace cultures...

…Transforming Organizations Through Leadership and Hospitality

Michelle has trained over 18,000 front-line team members and 4,000 leaders for 40+ top brands, helping organizations become the brand and employer of choice. She works across industries including hospitality, healthcare, non-profits, and real estate, aligning internal culture with external brand messaging for enhanced productivity, stronger client relationships, and innovative solutions.

Signature Leadership Programs

Michelle’s expertise shines in her signature programs:

  • Hospitality Accelerator – Cultivating hospitality-driven mindsets to elevate customer and employee experiences.
  • Leadership Upskilling Sprints – Empowering leaders through values-based leadership development and training.

Through dynamic facilitation, coaching, consulting, and training, Michelle drives sustainable cultural transformations that improve client experiences and fuel long-term success.

Proven Industry Expertise

Before launching Just Think Hospitality, INC., Michelle:

  • Led learning and development & coaching at Convene.
  • Served as a client advisor and facilitator for Hospitality Quotient, the professional training division of Danny Meyer’s Union Square Hospitality Group.
  • Managed training and development at Waldorf-Astoria NYC and Rosewood Hotels & Resorts.
  • Played a key role in opening or expanding 41+ locations for brands like The Peninsula Beverly Hills, SmartLabs, and The Moore Miami.

Certifications and Education

  • Certified Professional Coach accredited by iPEC & the International Coach Federation.
  • BS in Economics and Marketing – Graduated with honors from Elon University.

Personal Life & Passion for Hospitality

Michelle lives in Jersey City with her chef husband and seven-year-old daughter. When not working with clients, she enjoys family time at the Jersey Shore.

michelle@justthinkhospitality.com

Related Posts

James Higgins founded the non-profit organization Selfling Teen Support Foundation to help discover new ways to use technology to help at risk youth /Ep2625

James Higgins founded the non-profit organization Selfling Teen Support Foundation to help discover new ways to use technology to help at risk youth /Ep2625

Ronan Leonard, Mastermind facilitator, connecting entrepreneurs/ EP 1992

Ronan Leonard, Mastermind facilitator, connecting entrepreneurs/ EP 1992

1041:Igniting a sense of belonging is what Carol Williams does best

1041:Igniting a sense of belonging is what Carol Williams does best

675:Jill Fagan has spent over a decade organizing, editing, and instilling quality in the work of her clients

675:Jill Fagan has spent over a decade organizing, editing, and instilling quality in the work of her clients

1937:Patty Dominguez, Business Growth Strategy | Digital Marketing | Funnel Marketing | Speaker / Mentor

1937:Patty Dominguez, Business Growth Strategy | Digital Marketing | Funnel Marketing | Speaker / Mentor

Eddy Mann: Turning Up the Divine and Riding the Waves of Time /Ep 3593

Eddy Mann: Turning Up the Divine and Riding the Waves of Time /Ep 3593

Albert Ho is a Highly Sought after Keynote Speaker, and Best Known for His Consulting Business Healthcare Heroes /Ep2329

Albert Ho is a Highly Sought after Keynote Speaker, and Best Known for His Consulting Business Healthcare Heroes /Ep2329

615: Twelve Minute Convos w/ Deborah Hemstreet

615: Twelve Minute Convos w/ Deborah Hemstreet

1295:Tom Evans is an author of 14 books and the creator of mindfulness-based time management

1295:Tom Evans is an author of 14 books and the creator of mindfulness-based time management

1128:Joshua Spodek is an Adjunct Professor at NYU, leadership coach and workshop leader

1128:Joshua Spodek is an Adjunct Professor at NYU, leadership coach and workshop leader

Yannick Jacob: The Power of Authenticity: How One Man Used His Past to Empower Leaders of Today /Ep 3558

Yannick Jacob: The Power of Authenticity: How One Man Used His Past to Empower Leaders of Today /Ep 3558

1312:Alan Page is currently the Director of Quality for Services at Unity Technologies

1312:Alan Page is currently the Director of Quality for Services at Unity Technologies

Engel Jones

I am a podcaster who has now had over 2900 recorded podcast conversations, plus 349 live interviews in 12 weeks, while driving through the 48 states of the US plus the eastern and western side of Canada.

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}
>