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  • Michelle Villatoro: The Hospitality Mindset: Her Secrets to Building Thriving Cultures /Ep 3343

About Michelle Villatoro

Michelle, the CEO and founder of Just Think Hospitality, INC., is a highly regarded speaker, leadership expert, facilitator, and executive coach with over 20 years in organizational development and 10 years as a certified executive coach. She specializes in integrating leadership coaching, hospitality principles, and values-based solutions to upskill teams and cultivate award-winning workplace cultures...

…Transforming Organizations Through Leadership and Hospitality

Michelle has trained over 18,000 front-line team members and 4,000 leaders for 40+ top brands, helping organizations become the brand and employer of choice. She works across industries including hospitality, healthcare, non-profits, and real estate, aligning internal culture with external brand messaging for enhanced productivity, stronger client relationships, and innovative solutions.

Signature Leadership Programs

Michelle’s expertise shines in her signature programs:

  • Hospitality Accelerator – Cultivating hospitality-driven mindsets to elevate customer and employee experiences.
  • Leadership Upskilling Sprints – Empowering leaders through values-based leadership development and training.

Through dynamic facilitation, coaching, consulting, and training, Michelle drives sustainable cultural transformations that improve client experiences and fuel long-term success.

Proven Industry Expertise

Before launching Just Think Hospitality, INC., Michelle:

  • Led learning and development & coaching at Convene.
  • Served as a client advisor and facilitator for Hospitality Quotient, the professional training division of Danny Meyer’s Union Square Hospitality Group.
  • Managed training and development at Waldorf-Astoria NYC and Rosewood Hotels & Resorts.
  • Played a key role in opening or expanding 41+ locations for brands like The Peninsula Beverly Hills, SmartLabs, and The Moore Miami.

Certifications and Education

  • Certified Professional Coach accredited by iPEC & the International Coach Federation.
  • BS in Economics and Marketing – Graduated with honors from Elon University.

Personal Life & Passion for Hospitality

Michelle lives in Jersey City with her chef husband and seven-year-old daughter. When not working with clients, she enjoys family time at the Jersey Shore.

michelle@justthinkhospitality.com

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Engel Jones

I am a podcaster who has now had over 2900 recorded podcast conversations, plus 349 live interviews in 12 weeks, while driving through the 48 states of the US plus the eastern and western side of Canada.

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