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  • Michelle Villatoro: The Hospitality Mindset: Her Secrets to Building Thriving Cultures /Ep 3343

About Michelle Villatoro

Michelle, the CEO and founder of Just Think Hospitality, INC., is a highly regarded speaker, leadership expert, facilitator, and executive coach with over 20 years in organizational development and 10 years as a certified executive coach. She specializes in integrating leadership coaching, hospitality principles, and values-based solutions to upskill teams and cultivate award-winning workplace cultures...

…Transforming Organizations Through Leadership and Hospitality

Michelle has trained over 18,000 front-line team members and 4,000 leaders for 40+ top brands, helping organizations become the brand and employer of choice. She works across industries including hospitality, healthcare, non-profits, and real estate, aligning internal culture with external brand messaging for enhanced productivity, stronger client relationships, and innovative solutions.

Signature Leadership Programs

Michelle’s expertise shines in her signature programs:

  • Hospitality Accelerator – Cultivating hospitality-driven mindsets to elevate customer and employee experiences.
  • Leadership Upskilling Sprints – Empowering leaders through values-based leadership development and training.

Through dynamic facilitation, coaching, consulting, and training, Michelle drives sustainable cultural transformations that improve client experiences and fuel long-term success.

Proven Industry Expertise

Before launching Just Think Hospitality, INC., Michelle:

  • Led learning and development & coaching at Convene.
  • Served as a client advisor and facilitator for Hospitality Quotient, the professional training division of Danny Meyer’s Union Square Hospitality Group.
  • Managed training and development at Waldorf-Astoria NYC and Rosewood Hotels & Resorts.
  • Played a key role in opening or expanding 41+ locations for brands like The Peninsula Beverly Hills, SmartLabs, and The Moore Miami.

Certifications and Education

  • Certified Professional Coach accredited by iPEC & the International Coach Federation.
  • BS in Economics and Marketing – Graduated with honors from Elon University.

Personal Life & Passion for Hospitality

Michelle lives in Jersey City with her chef husband and seven-year-old daughter. When not working with clients, she enjoys family time at the Jersey Shore.

michelle@justthinkhospitality.com

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