• Home
  • |
  • Blog
  • |
  • Michelle Villatoro: The Hospitality Mindset: Her Secrets to Building Thriving Cultures /Ep 3343

About Michelle Villatoro

Michelle, the CEO and founder of Just Think Hospitality, INC., is a highly regarded speaker, leadership expert, facilitator, and executive coach with over 20 years in organizational development and 10 years as a certified executive coach. She specializes in integrating leadership coaching, hospitality principles, and values-based solutions to upskill teams and cultivate award-winning workplace cultures...

…Transforming Organizations Through Leadership and Hospitality

Michelle has trained over 18,000 front-line team members and 4,000 leaders for 40+ top brands, helping organizations become the brand and employer of choice. She works across industries including hospitality, healthcare, non-profits, and real estate, aligning internal culture with external brand messaging for enhanced productivity, stronger client relationships, and innovative solutions.

Signature Leadership Programs

Michelle’s expertise shines in her signature programs:

  • Hospitality Accelerator – Cultivating hospitality-driven mindsets to elevate customer and employee experiences.
  • Leadership Upskilling Sprints – Empowering leaders through values-based leadership development and training.

Through dynamic facilitation, coaching, consulting, and training, Michelle drives sustainable cultural transformations that improve client experiences and fuel long-term success.

Proven Industry Expertise

Before launching Just Think Hospitality, INC., Michelle:

  • Led learning and development & coaching at Convene.
  • Served as a client advisor and facilitator for Hospitality Quotient, the professional training division of Danny Meyer’s Union Square Hospitality Group.
  • Managed training and development at Waldorf-Astoria NYC and Rosewood Hotels & Resorts.
  • Played a key role in opening or expanding 41+ locations for brands like The Peninsula Beverly Hills, SmartLabs, and The Moore Miami.

Certifications and Education

  • Certified Professional Coach accredited by iPEC & the International Coach Federation.
  • BS in Economics and Marketing – Graduated with honors from Elon University.

Personal Life & Passion for Hospitality

Michelle lives in Jersey City with her chef husband and seven-year-old daughter. When not working with clients, she enjoys family time at the Jersey Shore.

michelle@justthinkhospitality.com

Related Posts

Dr. Nekeshia Hammond: How to Conquer Your Mind and Achieve Your Goals /Ep 2957

About Nekeshia HammondDr. Nekeshia Hammond, a distinguished psychologist and executive coach, is the author of her latest book Mindset Training: Conquer Your Mind and the Rest Will Follow. She is also the founder of Hammond Psychology & Associates. An award-winning international mental wellness and keynote speaker,… … Dr. Hammond is renowned for her expertise in

Read More

619: Twelve Minute Convos w/ Kathy Gruver

Kathy Gruver- Kathy Gruver, PhD is a motivational health speaker, an award-winning author and hosts the national TV show based on her first book, The Alternative Medicine Cabinet (winner Beverly Hills Book Awards). She has earned her PhD in Natural Health and has authored five books including, Body/Mind Therapies for the Bodyworker,Conquer Your Stress with

Read More

Dave Mowry: Bipolar Hope: Using Comedy to Overcome Challenges /Ep 4042

About Dave MowryI live with bipolar disorder and severe anxiety and have since I was a young adult. I was once a successful businessman. However, I lost it all due to the challenges of living with mental illness… …Rediscovering Life Through LaughterAfter 14 long and difficult years, I signed up for a stand-up comedy class

Read More

Linda Tighe: How to Live a Longer, Healthier Life with Light Technology /Ep 2986

About Linda TigheEmpowering Holistic Health Advocate | Unveiling Natural Healing through Light Wave Technology | Thriving at 60! I embarked on a transformative journey into holistic health driven by my passion for wellness, sparked by the challenges of motherhood. Balancing the joys of nurturing my two wonderful boys and managing stress,… …I found myself neglecting my

Read More

307: Twelve Minute Convos w/ Chris Jones

Chris Jones- An award-winning journalist and graphic designer, Chris Jones lights up when he talks about books, publishing, and the writing life. In 2015, Chris wrote The Art & Business of Writing: A Practical Guide to the Writing Life, to help authors at any stage learn how to write more efficiently and market, promote, and

Read More

818:Brian Basilico is an award winning and internationally recognized author, speaker and online strategist

Brian Basilico- Brian Basilico is an award winning and internationally recognized author, speaker and online strategist. He’s the founder and president of B2b Interactive Marketing Inc., an award winning marketing consulting and production company in Aurora Illinois. B2b helps companies and non-profits, market their products and services through the effective use of on-line tools including;

Read More

Engel Jones

I am a podcaster who has now had over 2900 recorded podcast conversations, plus 349 live interviews in 12 weeks, while driving through the 48 states of the US plus the eastern and western side of Canada.