About Michelle Villatoro
Michelle, the CEO and founder of Just Think Hospitality, INC., is a highly regarded speaker, leadership expert, facilitator, and executive coach with over 20 years in organizational development and 10 years as a certified executive coach. She specializes in integrating leadership coaching, hospitality principles, and values-based solutions to upskill teams and cultivate award-winning workplace cultures...
…Transforming Organizations Through Leadership and Hospitality
Michelle has trained over 18,000 front-line team members and 4,000 leaders for 40+ top brands, helping organizations become the brand and employer of choice. She works across industries including hospitality, healthcare, non-profits, and real estate, aligning internal culture with external brand messaging for enhanced productivity, stronger client relationships, and innovative solutions.
Signature Leadership Programs
Michelle’s expertise shines in her signature programs:
- Hospitality Accelerator – Cultivating hospitality-driven mindsets to elevate customer and employee experiences.
- Leadership Upskilling Sprints – Empowering leaders through values-based leadership development and training.
Through dynamic facilitation, coaching, consulting, and training, Michelle drives sustainable cultural transformations that improve client experiences and fuel long-term success.
Proven Industry Expertise
Before launching Just Think Hospitality, INC., Michelle:
- Led learning and development & coaching at Convene.
- Served as a client advisor and facilitator for Hospitality Quotient, the professional training division of Danny Meyer’s Union Square Hospitality Group.
- Managed training and development at Waldorf-Astoria NYC and Rosewood Hotels & Resorts.
- Played a key role in opening or expanding 41+ locations for brands like The Peninsula Beverly Hills, SmartLabs, and The Moore Miami.
Certifications and Education
- Certified Professional Coach accredited by iPEC & the International Coach Federation.
- BS in Economics and Marketing – Graduated with honors from Elon University.
Personal Life & Passion for Hospitality
Michelle lives in Jersey City with her chef husband and seven-year-old daughter. When not working with clients, she enjoys family time at the Jersey Shore.