Charis Loveland has a decade and a half of experience in the technology industry in artificial intelligence, big data, new product introduction, file and hardware storage, and software development. She is co-founder of a start-up in the machine learning space, focusing on helping retailers to leverage big data to deliver exceptional, personalized customer experiences. In her work at Microsoft, Charis managed a machine learning (ML) competition platform, created new ML features, and was recognized as an inspiring technical leader chosen for a competitive women’s leadership program. She is passionate about addressing customers’ problems using design thinking, a framework that identifies user needs and develops solutions quickly with customer input. Charis serves as a coding instructor, mentor, and advocate for early STEM education and volunteers for several nonprofits that help promote greater diversity in the technology industry. Follow her on Twitter and read her blog.